Ebook ↠ What to Say to a Porcupine è 20 Humorous Tales That Get to the Heart of Great Customer Service ☆ Richard gallagher

Mobi What to Say to a Porcupine

Ebook ↠ What to Say to a Porcupine è 20 Humorous Tales That Get to the Heart of Great Customer Service ☆ Richard gallagher ☆ ❮Reading❯ ➷ What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of GreaItular story What to Say to a Porcupine Each story is followed by a short discussion illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team Fun uick and constructive What to Say to a Porcupine provides all customer service professionals with easy to remember lessons for delivering superior customer service The end of each chapter Moral and the uestions lead to good training material And this is a VERY VERY easy read If you want something a bit technical it isn't for you

Reader ë 20 Humorous Tales That Get to the Heart of Great Customer Service º Richard Gallagher

What do a demanding colony of porcupines an upscale restaurant run by hyenas and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a uick and lighthearted way You'll explor is to deliver the best possible product That's where Richard Gallagher falls a little short in his book WHAT TO SAY TO A PORCUPINE The stories while amusing and entertaining I found to be a little too simplistic for the business worldI did break down one story which happend to be the namesake of the book into a script for a recent meeting I've had great luck in the past with business parables used in meetings as training tools and they really work well to engage everyone But these stories are just too basic for that purpose and most of them only have two or three characters so they don't work particularly well for group training and involvementWith that said I want to add this IS worth reading It is a good training tool for readers who need a little entertainment as they expand their minds The lessons taught are sound and Gallagher does a good job of summarizing the lesson and gives some good discussion uestions to reflect uponFor me the best section of the book was the epilog Here Gallagher ties everything together nicely and gives some solid customer service training In the future I may use some of these parables in their story form as a presentation but for a group re enactment they do not function well

Richard Gallagher º What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service Doc

What to Say to a Porcupine 20 Humorous Tales That Get to the Heart of Great Customer ServiceE how great service is all about going the extra mile as learned by a group of rabbits running an express mail delivery service in By a Hare; there's a better way to great your customers as one grizzly honey shop owner discovers in Bear with Me; and how to handle difficult conversations with customers in a positive constructive manner as demonstrated in this book's t If you are in the customer service industry this is a great read Gives great insight into how to deal with the difficult customers or how to handle different customer situations